The purpose of this document is to set out the procedures and provide further details of the documentation that Connect English Academy (‘the academy’) requires to successfully admit and enrol a student onto one of its courses.
An application to study at the academy is usually proceeded by an enquiry either from the student or representative.
Before any conditional offer letter can be issued by the academy, the following must be provided by all potential students:
The administration team enters the student’s details on the student database. The academy then prepares and sends the following:
Upon receipt of the coniditonal offer letter, if the student wishes to proceed with their application then student must provide:
Once all the relevant documents have been received and checked, the student is informed of their successful application.
For expected arrivals of students under 18 years old:
Upon the student’s arrival at the academy, the administration team follows one of two procedures
If the student fails to enrol by the start date, and it has not already been agreed with the academy, then the administration team will issue a cancellation letter, unless the delay is agreed by the academy. The student may not be entitled to any refund. The academy will consider each failure to enrol on a case-by-case basis.
The administration team issues a letter of cancellation when:
Students failing to register on arrival in the UK will be contacted over 10 working days, using the following methods:
1. The student attendance policy has been developed as part of Connect English Academy’s (‘Connect’, ‘the academy’) commitment to providing a supportive learning environment that enables all students who have chosen to study at Connect to achieve their full potential.
2. Connect recognises the investment that students make when a student enrols on a course and considers that is has responsibility to act on non-attendance so that students can be supported to complete their programmes of study successfully.
3. Connect also has a legal duty to monitor the attendance of students from non-European Economic Areas (non-EEA) who have Tier 4 visas and to report those who do not meet the required number of attendances to United Kingdom and Visas and Immigration (UKVI).
4. If a student is intending to be absent, they must seek authorisation from the Managing Director or Academic Manager in advance. If a student is absent, without having previously notified Connect, for example in the case of illness, they must contact Connect immediately via a text message, email or phone call with the reasons. On return, the student must also provide Connect with evidence of the reason for their absence which will be noted in the student file. If Connect is not satisfied with the reasons or evidence provided by the student, the absence will be treated as unauthorised. This process is made clear to all students when they enrol.
1. It is important that you are on time and that you attend your classes every day your course runs. We can only issue certificates, documents and allow holidays for students who have an 80% attendance rate or higher.
2. If you cannot attend class, you must inform us BEFORE your class via text message, phone call or email.
3. If you are unable to attend because of illness you must complete a self-certification form as soon as you recover (available from management staff), or provide a doctor’s note if your absence is for more than 7 days.
4. We will also warn you that if you are absent for 10 days in a row in total, you will be automatically expelled (with no refund allowed).
5. If your attendance falls BELOW 80% you will be asked to attend a meeting with the Managing Director and/or the Academic Manager.
6. You must also complete all homework set by your teachers. If you continue to fail to complete your homework then you will be asked to attend a meeting with the Managing Director and/or the Academic Manager. This is what happens in each meeting:
1. We will check your contact details.
2. We will check your reasons for your absence or for your non-completion of homework, and ensure that you are happy in Cardiff and studying at Connect. If there is anything we can help you with, please let us know.
3. We will explain our attendance and homework policy, the warnings and what will happen if your attendance / completion of homework does not improve.
4. If your attendance / completion of homework does not improve, we will ask you to attend a second meeting.
1. You will receive a verbal warning regarding your attendance or non-completion of homework (this will be recorded in your student file).
2. We will give you a deadline, which you must improve your attendance / completion of homework by. You will be asked to sign a statement to confirm that you will improve your attendance / completion of homework by this deadline.
3. If your attendance / completion of homework does not improve by the deadline, we will then give you a written warning (a copy will be filed in our student file).
1. You will receive a written warning regarding your absence / non-completion of homework.
2. We will give you a deadline (usually one week), which you must improve your attendance / completion of homework by. You will be asked to sign a statement to confirm that you will improve your attendance / completion of homework by this deadline.
3. If your attendance / completion of homework does not improve you will received a final written warning.
1. You will receive a final written warning regarding your absence / completion of homework.
2. We will give you a deadline (usually one week), which you must improve your attendance / completion of homework by. You will be asked to sign a statement to confirm that you will improve your attendance / completion of homework by this deadline.
3. If your attendance / completion of homework does not improve your course will be cancelled.
1. Your name will be removed from the class register.
2. You will receive a written confirmation that your course has been cancelled, and that you will receive no refund as per our terms and conditions.
The aims of the policy and procedure are:
We offer several options and opportunities for the client or provider to offer feedback and/or make complaints.
Student induction: Students are informed who they can contact regarding any issues they may have during their induction at the start of their course.
Initial feedback form: This form is given to all students during their first week studying at Connect. Any issues are noted by the management team and are resolved if required.
Mid-course feedback form:Students are given a mid-course feedback form halfway during their course. Any issues are noted by the management team and are resolved if required.
End-of course feedback form: Students complete this on the last day of the course. Any issues are noted by the management team and are resolved if required. Any issues and comments are also taken into account for future planning and teaching.
Anonymous feedback: Students and staff can write any suggestions/comments via paper slips in the Suggestions Box in the student lounge.
Weekly welfare check: Students are asked at the beginning of each week by their teacher if there are any issues or problems via the student welfare checklist. Any issues or comments are noted by the management team and resolved if required.
Informal contact: Speaking to or emailing students, group leaders and agents.
Complaints form:This form is available from reception.
Further to this, at least one member of Connect staff will be available for clients and providers to speak to in person, on the telephone, via email or via skype anytime during opening hours.
There is also a 24-hour emergency contact number, for outside of office hours, should the complaint need urgent and immediate attention.
Every client and provider has the right to provide feedback and/or make a complaint.
The following standards are in place to ensure our complaints procedure is readily available, easy to use, confidential and fair. Everyone who makes a complaint will be:
Please note that a simplified version of this procedure can be found on page 5 of this document or on the website www.connect-english.co.uk‘Complaint Procedure 2019’.
Many complaints can be approached, dealt with and resolved quickly and informally. Clients and providers can therefore approach any member of staff regarding any complaints they wish to make. Where possible, it is recommended that the complainant approach the member of staff they have already been dealing with as they are most likely to have the most complete understanding of the situation. In some cases, the complainant may be encouraged to talk to the following members of staff: Managing Director, Director of Studies, and the Administration Manager / Student Welfare Officer.
If the complainant is dissatisfied with the outcome of their informal complaint, they can make a formal complaint. To make a formal complaint:
Having exhausted all internal options, in the unlikely event that the complainant believes their complaint has not been dealt with in accordance with the above procedure, they can request the assistance of an impartial third-party adjudicator.
To make a complaint via an impartial third-party adjudicator:
British Council:Unit Bridgewater House 58 Whitworth Street Manchester M1 6BB UK
English UK:The Chief Executive English UK 219 St John Street London EC1V 4LY
Connect English Academy is committed to providing our students with quality English language training which:
Connect English language courses target learner outcomes which are:
Connect welcomes suggestions from our learners, teachers and other stakeholders as to how we might be able to improve our educational offerings.
Since its formation, Connect English Academy(‘Connect’)has been committed to working towards the equality of opportunity for all staff and students.
This document represents our public declaration of our continued commitment. We will support any member of the Connect community who is subjected to discrimination or harassment, and we will not tolerate acts of discrimination, harassment or bullying anywhere in Connect. The achievement of our mission fundamentally requires that nobody should be denied their fair chance of success by the actions of others. We all have a responsibility to ensure that policy is implemented and to strive to achieve equality of opportunity throughout Connect.
Connect is committed to a policy to eliminate discrimination on grounds of ethnicity, colour or national origin and to counter racist attitudes and behaviour.
It is committed to a strategy of positive action, in accordance with the provisions of the Race Relations Act, to increase representation of hitherto under-represented ethnic groups in the workforce and in the student body.
Connect is committed to a policy to eliminate unlawful discrimination on grounds of gender, marital status or family circumstance and to increase equality of opportunity between the sexes for both students and staff.
Connect is committed to developing positive employment policies in relation to people with disabilities and learning difficulties. It will strive to ensure that students with disabilities and learning difficulties maximise their learning potential and are able to participate fully and equally in all the learning and social activities on offer within Connect.
Connect is committed to meeting its statutory responsibilities under the Rehabilitation of Offenders Act (1974) and will strive to ensure that no job applicant or potential student is unfairly disadvantaged on the grounds that they have a criminal record.
Connect is committed to ensuring that no person is treated less favourably in employment because s/he is, or is not, a member of a trade union or on the grounds of trade union activity.
Connect believes that prejudice and discrimination on the grounds of age (‘ageism’) have no place in an educational establishment. There should be no discrimination in employment on the grounds of age, subject to the normal arrangements for employees to retire at age 65. Connect will not discriminate against students on the grounds of age, except where age is an approved criterion for entry to a course.
Connect draws students and staff from widely differing social and economic backgrounds and will strive to ensure that no member of Connect’s community is unfairly disadvantaged because of their social or economic background.
Connect believes that lawful preferences, privately held, on any matter, including religion or politics, are a matter for the individual concerned and should not influence decisions relating to employment or educational opportunities.
Connect believes that lawful sexual orientation is a matter for the individual concerned and should not influence decisions relating to employment and education. We will strive to ensure that no member of the Connect community suffers from discrimination as a result of stereotyping or homophobia because of their sexual orientation.
Connect strives through the implementation of its Equal Opportunities Policy to ensure that prospective students are not discriminated against on any of the grounds referred to under the Broad Principles. Recruitment patterns across the whole academy will be reviewed and the recruitment of under-represented groups in particular programmes will be encouraged.
At induction, all students will be informed of the Equal Opportunities Policy in relation to their rights and responsibilities and what action to take in the event of perceived unfair treatment.
All students are entitled to receive appropriate learner support according to their individual needs.
Students and prospective students will be provided with appropriate access to counselling, guidance and advice, welfare advice and support to meet their needs.
Wherever possible, Connect will seek to ensure that both curriculum and assessment will reflect ethnic diversity and the cultural background and traditions of the different groups in our community. Learner management techniques will recognise diversity and will avoid stereotypical assumptions. All students will be encouraged to participate fully in the learning process.
Connect will ensure that in grievance and disciplinary procedures it complies with the laws regarding discrimination. Particular attention should be paid to ensure that no student is disadvantaged because of communication difficulties.
In planning and implementing its communications strategy covering all forms of internal, external written, visual and verbal communications, the Academy will:
The key elements of UK legislation which are relevant to this policy are: The Race Relations Act 1976 The Sex Discrimination Act 1975 The Equal Pay Act 1970 (as amended 1983) The Disability Discrimination Act 1995 The Rehabilitation of Offenders Act 1974 The Trade Union and Labour Relations (Consolidation) Act 1992
In addition to these UK anti-discrimination laws, it is also important to be aware of the provisions of European Union law, whether or not they have been subsequently enacted in UK legislation. Examples of EU Directives on equal opportunities issues are those covering Equal Treatment and Pregnant Workers.
The SDA and the RRA render unlawful two types of discrimination: Direct discrimination, where a person is treated less favourably than another person is, or would be, treated, on the grounds of sex or race. Indirect discrimination, where a condition is applied equally to both sexes, or all races, and cannot be justified except on the grounds of sex or race, and has the effect of disproportionately disadvantaging one sex or racial group(s) because the proportion of one sex or racial group(s) which can comply with the condition is considerably smaller than the proportion of the other sex or racial group(s) which can comply with it.
The SDA and the RRA make it unlawful to discriminate, directly or indirectly, in employment, training and related matters, in the provision of education, in the provision of goods, facilities and services to the public; and in the disposal and management of premises.
Under the Acts the following are also unlawful:
An employer is responsible for any act of discrimination done by an employee in the course of her/his employment, whether or not it was done with the employer’s knowledge.
The Codes of Practice of the Commission for Racial Equality (CRE) and the Equal Opportunities Commission (EOC) contain recommendations and guidance for employers on how to avoid race and sex discrimination in employment. Although the codes do not have the force of law, they are approved by Parliament and their provisions are taken into account by industrial tribunals.
The employment provisions of the DDA came into effect in December 1996. These provisions render it unlawful to discriminate against a disabled person either by refusing to offer employment on grounds of disability, or to discriminate against them in the course of employment (e.g. in respect of training, promotion, terms of employment, working conditions, etc.).
Under the DDA employers have a duty to make reasonable adjustments to working arrangements or premises in order to accommodate the needs of disabled employees and job applicants.
The EPA entitles an employee to equal pay (and other contractual terms and conditions) with an employee of the opposite sex if they are doing work which is the same or broadly similar; or which has been rated as equivalent by an analytical job evaluation scheme; or which can be shown to be of equal value in terms of the demands made on the worker.
The Rehabilitation of Offenders Act 1974 gives ex-offenders the right to be rehabilitated and to regard their conviction as being ‘spent’ after a specified period of time, subject to certain conditions. It is illegal for an employer to discriminate against an ex-offender on the grounds of a spent conviction. However, various kinds of employment are exempted from the provisions of the Act and these include certain posts at the School which involve substantial unsupervised access to students under the age of sixteen or under eighteen with special needs.
Under the provisions of the TULR(C) it is unlawful:
Connect English Academy(hereafter “Connect”)acknowledges its duty to ensure, so far as is reasonably practicable, the health safety and welfare of all who are affected by the way their undertaking is conducted. This refers to all academy staff, its students, contractors and anyone else who comes into contact with the academy and its activities.
Connect has a policy to provide and maintain, as far as is reasonably practicable, a working environment that is safe and without risk to health. To this end, the Academy will allocate sufficient resources and sound management systems to the fulfilment of this policy.
Connect will comply with the Health and Safety at Work Act 1974, all its relevant statutory provisions and appropriate Approved Codes of Practice, and follow the best current practice in all aspects of its undertaking.
In particular, the Academy will, so far as is reasonably practicable:
This policy statement will be made available on the Connect’s website and all academy staff will be given a copy to read as part of their induction at the Academy.
Copies will also be posted on appropriate notice boards around the school premises. In return, the school requires its staff and students to take reasonable care of themselves and other persons who may be affected by their acts or omissions whilst at work, and to abide by Connect Regulations.
This policy statement and the systems in place will be reviewed annually to ensure their effectiveness.
The following statement of policy for the health and safety at work of all employees is issued in accordance with section 2(3) of the Health and Safety and Welfare at Work Act 1974, for the information of the staff of the academy, its students, contractors and anyone else who comes into contact with the academy and its activities.
The following notes should be read in conjunction with the Health and Safety Policy statement:
The following steps may be taken when dealing with incidents:
Connect will annually review and assess this policy, its implementation and effectiveness, after considering any occurrences and any feedback received from staff, students and/or visitors. The policy will be promoted through posters and implemented throughout the school.
In accordance with The Health and Safety (First-Aid) Regulations 1981, English Academy(hereafter” Connect”)is required to make sufficient first-aid provision for its employees in the event of injury or sudden illness while they are in the workplace.
In addition to this, Connect will also make provision for first-aid to be available to students and visitors, whilst on the premises.
Following assessment of first-aid needs, Connect identifies sufficient provision as:
In the event that a member of staff, student or visitor is injured or becomes ill on Connect premises, a Certified First Aider should be found as soon as possible. The first aid poster with the list of First Aiders is displayed in every classroom and communal area.
First Aid kits can be found at the following locations:
26-28 Churchill Way
Office (Staff Room)
26-28 Churchill Way
Office (Staff Room)
Employees shall be informed of first-aid arrangements (to including names and locations of personnel and location of equipment) with:
Students shall be informed of first-aid arrangements (to include names and locations of personnel and location of equipment) with:
This policy is to be reviewed annually, prior to the summer peak season, when there is a change in personnel or 6 months before the current First Aiders’ certificates are due to expire, whichever occurs first.
Connect English Academy (we, us, our) are committed to protecting and respecting your privacy.
This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.connect-english.co.uk (our Site) you are accepting and consenting to thepractices described in this notice.
For the purposes of the Data Protection Act, and the General Data Protection Regulation ((EU) 2016/679), the data controller is Connect English Academy Ltd, First Floor, 26-28 Churchill Way, Cardiff, CF10 2Dy, Wales, UK.
We do not sell, share or transfer personal information except as set out in this privacy notice.
We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorisedaccess.
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to the Management Team, at Connect English Academy, or email: firstname.lastname@example.org.
Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal information to these websites.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
It is not necessary for you to register with us in order to access this Site. However, we may collect, use, store and transfer some information from interactive features such as contact and registration forms and online surveys, which may include different kinds of personal data about you:
We also collect, use and share Aggregated Datasuch as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does notdirectly or indirectly reveal your identity. If we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Dataabout you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic andbiometric data), nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide whenyou:
Automated technologies or interactions.As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
Other sources.We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
To perform the contract we are about to enter into or have entered into with you, and to provide you with the information, products and services that you request from us.
To notify you about changes to our service.
To ensure that content from our Site is presented in the most effective manner for you and your computer.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer.
(i) Performance of a contract with you
To process and deliver your order including:
Manage payments, fees and charges;
Collect and recover money owed to us.
(e) Marketing and Communications
(i) Performance of a contract with you
(ii) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
Notifying you about changes to our terms or privacy notice;
Asking you to leave a review or take a survey.
(d) Marketing and Communications
(i) Performance of a contract with you
(ii) Necessary to comply with a legal obligation
(iii) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey.
(e) Marketing and Communications
(i) Performance of a contract with you
(ii) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
(i) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(ii) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
(e) Marketing and Communications
(i) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our Site, products/services, marketing, customer relationships and experiences.
(i) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(i) Necessary for our legitimate interests (to develop our products/services and grow our business)
You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
We may use the information you have provided to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about.
You can ask us to stop sending you marketing messages at any time by email us at email@example.com.
Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product/service purchase, product/service experience or other transactions.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Our Site sets cookies which remain on your computer or device for differing times. Some expire at the end of each session and some remain for longer so that when you return to our Site, you will have a better user experience.
We use the following cookies:
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
The data that we collect from you may be transferred to, and stored at, a location outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
All information you provide to us is stored on our secure servers or those of our service providers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal information for?
You have the right to ask us to correct any incorrect personal information we store about you, to delete personal information, or otherwise restrict our processing, or to receive an electronic copy of the personal information you provided to us.
To ask for a copy of the information we hold, or to ask us to correct or otherwise alter our current processing, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you are not happy with the way your information is being handled, or with the response received from us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
Prevent is the government strategy to stop people becoming involved in violent extremism and/or in supporting terrorism.
Connect English Academy (‘Connect’/‘the academy’) understands its responsibilities under the Counter Terrorism & Security Act 2015 as an English language provider to prevent people of all ages being radicalised or drawn into terrorism and seeks to meet its obligations in the ways shown below, after setting the context.
This policy should be read in conjunction with the academy’s Safeguarding policy and procedures(see separate document).
This policy has the following aims:
The academy recognises that all members of staff, homestay providers, and students havea responsibility to uphold the principles and aims of thispolicy.
Connect English Academy accepts students aged 16+ throughout the year andfrom many different countries around the world. The academy has always promoted a multi- culturalenvironmentwhererespectforandtoleranceofotherbeliefsisrequired.Theacademy is located in the city centre ofCardiff.
Monika Morgans, the managing director, is responsible for ensuring that the academy’s Prevent duty is met by all stakeholders.
Lorraine Gardner, the academy’s Designated Safeguarding Lead (DSL) and Prevent lead, is responsible for the Prevent risk assessment, action plan and policy.
Their duties are to ensure delivery of an effective risk assessment and action plan, and policy as outlined here.
Their contact details are:
Monika Morgans: email@example.com/ +44(0)2920 232 111
A risk assessment and action plan has been produced showing what is already being done and what still needs to be done (please see separate document); it will be reviewed and updated at least annually, or more regularly if necessary.
The academy is committed to maintaining a positive and open communication channel with the police and relevant local authorities.
The academy’s current point of contacts are:
Phone: 029 2022 2111
Phone: 07742 931475
Phone: 07811 980031 / 07800 711318
The academy is also committed to working with other local English language and education providers to share information and best practice as appropriate.
Radicalisation: The act or process of making a person more radical or favouring of extreme offundamentalchangesinpolitical,economicorsocialconditions,institutionsorhabitsofthe mind.
Extremism: Holding extreme political or religious views which may deny rights to any group orindividual.Itcanrefertoarangeofviews,suchasracism,homophobia,right-wingideology, aswellasanyreligiousextremism.Extremismcanbeexpressedinvocaloractive opposition tocoreBritishvalues,andmayincludecallsforthedeathofmembersofthegovernment,and the armed forces, whether in this country oroverseas.
Core British values: The values that should be encouraged, promoted, upheld, and exemplified by all members of the academy. The values are:
Prevent duty also includes an expectation that staff, students and homestay providers will be encouraged to respect other people with particular regard to the protected characteristics set out in The Equality Act 2010. These are:
Prevention: Inthecontextofthispolicy,preventionmeansreducingoreliminatingtheriskof individuals becoming involved in terrorism. Prevent involves the identification and referral of thosesusceptibletoviolentextremismintoappropriateinterventions.Theseinterventionsaim to divert the susceptible from embarking down the path toradicalisation.
It is important to understand that extremism is not isolated to any specific type of person or nationality; e.g. a student from Europe could be as easily radicalised as a student from the Middle East.
Extremist views may be held by students, staff members, group leaders, or homestay providers.
A person may arrive at the academy already holding extremist views, or they may be influenced by a range of factors during their stay in the UK.
These factors may include:
Peoplewhoarevulnerablearemorelikelytobeinfluenced.Theirvulnerabilitycouldstemfrom a range of causes, suchas:
Although risk can never be eliminated, there are many ways in which we can reduce the risk ofpeoplebeingradicalised,andhelptoprotectandpreventpeoplefromextremism.Someof the ways to counteract risksare:
There are often no obvious signs of extremism. Signs that are often cited as signs of extremism will often be signs of perfectly normal behaviour, particularly among youngpeople in their late teens and early20s.
Therearesomephysicalsignsthatwouldindicateconcernsrelatingtoextremismsuchasthe tattoos that far-right organisation supporters will sometimes display. You are not expected to be aware of the significance of tattoos but if you are worried about someone with what youthink may be far right tattoos you should pass the details on to the Prevent lead (Lorraine Garnder).
Any concerns you have will usually be similar to other safeguarding concerns. These may include changes in the student’s behaviour; you should use your judgement to decide when these are worrying and when they are within the normal range.
Concerns might include:
It should be noted that individuals taking their religion more seriously, choosing to grow a beard or wearing a headscarf for religious reasons are NOT signs of extremism.
Any concerns about under 18 students should also be dealt with in line with the academy’s Safeguarding policyand procedures.
Please always dial 999 in an emergency.
The 999 number should be used in emergency situations, so when a crime is in progress, a suspect is nearby, there is danger to life or when violence is threatened.
Any other concern or incident, however small, must be reported to the Managing Director (Monika Morgans) or the Prevent Lead (Lorraine Gardner) immediately.
Monika Morgans: firstname.lastname@example.org/ +44(0)2920 232 111
Lorraine Gardner:+44(0)2920 232 111
Any report will be dealt with sensitively and in confidence.
The aim of the academy’s training is to provide more knowledge and confidence to all.
Staff training is provided through documents, face-to-face and online training (provided through https://www.foundationonline.org.uk).
This training aims to help staff to:
Homestay provider training is provided through information in documents (such as Information for homestay providers) and online training
Training materials are adapted to ensure that homestay provides understand the sections of policy that they need to be aware of, especially (i) how to identify and support vulnerable students, and (ii) how to recognise the signs that may cause concerns, and (iii) how to report a concern.
Student and group leaders must be made aware of the key parts of this policy:
Connect English Academy (‘Connect’, ‘the academy’) recognises that the use of internet technologies and communication devices are now seen as a vital life skill and that the use of these can help to enhance communication and the sharing of information. However, Connect is also aware that the use of these technologies has the potential to challenge the definitions and boundaries of learning and teaching.
Current internet technologies and electronic communications used by students and staff, inside and outside of the academy include:
Connect recognises that all of these have the potential to help improve standards of learning and teaching, but may equally present challenges to both students and staff in terms of keeping safe. The challenges include:
An acceptable use policy (AUP) is document that outlines a set of rules to be followed by all users of a set of computing resources, which could be a computer network, website or computer system. An AUP clearly states what the user is and is now allowed to do with these resources.
This is part of safeguarding and promoting welfare. This refers to the activity that is undertaken to protect specific children who are suffering, or likely to suffer significant harm.
The Children Act 1989 states the legal definition of a ‘child’ as a ‘person under the age of 18’. The terms ‘child’ and ‘under 18-year-old’ are used interchangeably in this policy.
This refers to bullying that takes place using electronic technology. Electronic technology includes devices and equipment such as mobile phones, computers and tablets, as well as communication tools including social media sites, text messages, chat and websites.
Examples of cyberbullying include mean text messages or emails, rumours sent by texts, email or social networking sites, embarrassing pictures or videos posted on websites, and the creation of fake profiles.
This person takes overall responsibility for safeguarding at the academy. The DSL at Connect is Monika Morgans (email@example.com).
This is the legal obligation to safeguard others from harm while they are in your care, using your services or associated with your activities.
Digital media is digitized content that can be transmitted over the internet or computer networks. This can include text, audio, video, and graphics.
The safe and responsible use of internet technology and other electronic communications.
ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on.
All students, staff, volunteers, visitors and contractors who attend, visit or provide services for Connect.
Safeguarding and promoting the welfare of children is:
Websites and applications that enable users to create and share content or to participate in social networking.
The use of websites and other internet services to communicate with other people and make friends.
A person can be considered to be ‘vulnerable’ if they are “in need of community care services by reason of mental or other disability, age or illness; and is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation” (Lord Chancellor’s Department, 1997). This definition of adult covers all people over 18 years of age.
This policy relates to all stakeholders of Connect (including students, staff, volunteers, visitors and contractors) who have access to, and are users of internet technologies and electronic communications both in and out of Connect venues where actions relate to Connect activities, or the use of Connect ICT systems.
Connect seeks to maximize the educational benefit that can be obtained by internet technologies and electronic communication devices, while at the same time minimising any associated risks.
Safety and well-being is the collective and individual responsibility of all its stakeholders.
Connect aims to ensure that regardless of age, gender, race, ethnicity, religion or beliefs, sexual orientation, socio-economic background, all stakeholders have a positive and safe learning, teaching and working experience.
As part of this policy, Connect will:
Failure to comply with this policy and procedures will be addressed immediately and may ultimately result in instant dismissal or exclusion from Connect.
This policy operates in conjunction with Connect’s Safeguarding policy and procedures and Prevent policy and procedures.
This policy will be reviewed once a year in October, or following any updates in relevant policies or procedures. Feedback is collected bi-annually from all stakeholders. The policy will be reviewed by the DSL and the Managing Director.
The role of the e-safety coordinator includes:
All teaching and non-teaching staff (volunteers, suppliers, contractors and temporary staff) are responsible for supporting safe behaviour and e-safety procedures.
All staff should be familiar with this policy, as well as their relevance to Connect’s code of conduct and safeguarding and prevent policies.
As well as the above, all staff should do the following:
This code of conduct:
To ensure that Connect’s information systems remain safe:
Connect reserves right to view all material (including emails of a personal nature) stored in its computer system.
The contact details on the website should be the school address, email and telephone number. Other stakeholder personal information will not be published.
Connect English Academy (‘Connect/ ‘the academy’) is an English language academy that specializes in small classes and flexible course schedules.
Connect is located in the centre of Cardiff and accepts students from 16 years of age, except during the summer course and/or closed group Junior Programmes when we accept students from 12 years of age upwards.
All regular year-round courses provide an adult-learning environment and so the academy is careful to make it clear via its publicity, and prior contact with agents and parents/guardians, that students aged 16 or 17 will not receive a junior course level of supervision, and that they will be in classes with students aged 18+. The academy requires that students and their parents/guardians consider this carefully before any 16 or 17-year-old enrolls on the course.
The academy recognizes its responsibility with respect to safeguarding the welfare of any child, vulnerable adult, and indeed all students that may be attending the academy, against abuse and believes that it is always unacceptable for any student to experience abuse of any kind.
The academy seeks to maintain a safe and supportive environment, and to ensure that all employees and homestay providers working with the academy accept and recognise their individual and shared responsibilities for safeguarding. The academy also recognises that it has a responsibility to protect staff from unfounded allegations of abuse.
The Children Act 2004 states the legal definition of a child as a person under the age of 18 and the Health and Safety at Work Regulations 1999 defines the term children/child to apply to persons between birth and 16 years. Individuals of 16 and 17 years are young persons; anyone over the age of 18 is an adult. In this policy, the terms under 18s, children and child are used interchangeably.
This is the action that is taken to promote the welfare of children, and to protect them from harm. It means caring for children appropriately and protecting them from that which is not in their best interests; it includes health and safety, child protection and pastoral care.
This is a part of safeguarding and promoting welfare, and means protecting children from abuse. Child abuse can be defined as: ‘Child maltreatment, sometimes referred to as child abuse and neglect, includes all forms of physical and emotional ill-treatment, sexual abuse, neglect, and exploitation that results in actual or potential harm to the child’s health, development or dignity. Within this broad definition, five subtypes can be distinguished: physical abuse, sexual abuse, neglect and negligent treatment, emotional abuse and exploitation’ (World Health Organization, who.int).
This the legal responsibility held by all adults who work with children, that they individually and collectively have a duty to look after them properly. Children depend on adults for their safety and well-being. All staff hold this responsibility.
These are roles ‘involving responsibility for or substantial access to under 18s’ (Care of under 18s: Guidance for ELT Providers, gov.uk, 2019). This includes any position that has direct contact with children, or a position which manages staff who work with children.
Regulated activities include teaching, leisure programme supervision, and homestay provision when they are carried our frequently (once a week or more), intensively (four times or more in a 30-day period) or overnight.
Regulated activity also includes any activity of any kind carried out by an individual visiting a school frequently or intensively, or in connection with the school, and which gives the individual any opportunity to have unsupervised contact with children. Any person that is engaged in regulated activity must have an enhanced disclosure check.
Early help means providing support as soon as a problem emerges at any point in a child's life. (Working together to safeguard children, July 2018).
This refers to all recruitment procedures and practices which aim to prevent the appointment of people who are a risk to children.
The Designated Safeguarding Lead (DSL) is the person who takes overall responsibility for safeguarding and leading the team of all Designated Safeguarding Staff (DSS) and other staff members.
The Managing Director has overall responsibility for these staff, and for safeguarding policies and procedures.
Please also refer to section A8. Roles and responsibilities for further details regarding the roles of the DSL.
The definition of a vulnerable adult is a ‘person aged 18 years or over who may be in need of community care services by reason of their mental or other disability, their age or illness, and who is or who may be unable to take care of himself or herself, or is unable to protect him or herself against significant harm or exploitation’ (1997 Consultation ‘Who Decides?’ issued by the Lord Chancellor’s Department).
Connect is committed to the definition of safeguarding and promoting the welfare of children as defined in Working Together to Safeguard Children, July 2018. The academy believes that safeguarding is the individual and collective responsibility of everyone working in the academy. Our policy recognises that the welfare and interests of children, and vulnerable adults, are the top priority in all circumstances and is committed to ensuring its safeguarding practices reflect Accreditation UK requirements, as well as all legal obligations.
The academy’s aim is to prevent abusive behaviour in all forms. Disrespectful or abusive behaviour towards co-students or staff members will not be tolerated.
Connect is aware that some children, including disabled children and young people, or people of any age from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility for taking reasonable and appropriate steps to ensure their welfare.
Connect’s safeguarding policy aims to ensure that, regardless of age, gender, race, ethnicity, religion or beliefs, sexual orientation, or socio-economic background, all students have a positive and enjoyable experience in a safe and child-centred environment. All children have an entitlement to be protected.
All staff and any other adults involved with Connect are expected to accept and recognise their safeguarding responsibilities.
Connect has additional policies and documents that are associated with the safeguarding of children, and should be read in conjunction with this policy. These policies and documents include:
Connect is committed to reviewing its safeguarding policy and procedures at least every 12 months, or sooner if there are relevant changes to the law, or to the courses offered, and in the interests of best practice. The policy is written by the DSL/Managing Director. However, all staff are welcome to comment and to make suggestions for the policy at any time.
A full copy of this policy, and its updates, is given to every member of staff recruited at Connect. Each member of staff is asked to sign a declaration to confirm that they have received and read the policy, and are aware of the academy’s procedures that are in place to help them to understand and carry out their safeguarding roles and responsibilities.
A full copy of this policy is also available on the Connect’s public website: www.connect-english.co.uk
Group-specific safeguarding procedures are also available for the following: homestay providers, group leaders, and under 18s.
All staff and students at Connect are required to take shared responsibility for the safeguarding and safety of any children and vulnerable adults. All staff and students must be aware of and abide by Connect’s code of conduct. This includes all staff and students being aware of safeguarding issues and knowing how to raise concerns or issues with the relevant member of staff.
All Connect staff are in a position of trust, in particular those staff who teach, support, and guide, or in any way interact with students, children and adults in need of safeguarding. All staff should be aware of this and act accordingly at all times.
The Managing Director has overall accountability and strategic responsibility for safeguarding vulnerable groups within Connect.
The Designated Safeguarding Lead (DSL) has operational responsibility for safeguarding vulnerable groups within Connect and carries out a leadership and coordination role.
The DSL’s job roles and responsibilities include the following:
The DSL/Managing Director will be available at all times the academy is open for staff to discuss concerns and will always be contactable via the academy’s 24-hour emergency phone number which is given out on arrival.
Connect ensures that its safeguarding policy and procedures are made clear to all students at the time of induction.
The under 18s code of conduct is explained to all relevant students with the reasons why they have to follow special rules and regulations.
Weekly forums are held with all under 18 students to discuss any concerns or issues, but also for staff to receive feedback from the students about the academy’s safeguarding policies and procedures. All comments are recorded and reviewed by the DSL/Managing Director and action is taken when appropriate.
Furthermore, topics regarding safeguarding issues, such as internet safety and cyberbullying, are regularly introduced into lessons for all students to discuss and to provide feedback on.
The following documents and policies have been consulted in writing this policy:
http://www.cardiffandvalelscb.co.uk 029 2233 0880
029 2233 0883
https:// www.nspcc.org.uk 0808 800 5000
This is available for staff who do not feel able to raise concerns regarding child protection failures internally. Staff can call 0800 028 0285; the line is available from 8:00 AM to 8:00 PM, Monday to Friday.
Connect’s priority is to establish a safe and trusting environment for all our staff and students. This helps to ensure that all under 18s feel secure and happy, and also reduces the risk of any actions by adult members of staff being misconstrued.
As a result of their knowledge, position and their authority invested in their role, all adults working in schools are in positions of trust in relation to under 18 year olds.
We expect the best possible conduct from our staff when working with under 18s.
Connect staff members will abide by the following rules when interacting with under 18s.
Adults should dress in ways that are appropriate to their role and this may need to be different to how they dress when not at work. Tight, short or revealing clothing is not appropriate for men or women.
Adult staff members who work with under 18s should ensure they are dressed appropriately for the tasks and the work they undertake. Those who dress in a manner could be considered as inappropriate could render themselves vulnerable to criticism or allegations.
Communication with under 18s both in the ‘real’ world and through web-based and telecommunication interactions should only take place within explicit professional boundaries. This communication is not only face-to-face, but includes the use of computers, tablets, phones, texts, e-mails, instant messages, social media such as Facebook and Twitter, chat- rooms, forums, blogs, websites, gaming sites, digital cameras, videos, web-cams and other hand-held devices.
Homestay providers are given specific guidelines on how to deal with under 18s, covering issues such as curfews, alcohol, and internet restrictions.
All adult household members, and regular visitors, must have an up-to-date enhanced DBS certificate which must be checked by the housing officer.
For full guidance, please refer to the booklet Information for homestay providers.
If a staff member is required to transport an under 18-year-old as part of their work then the need for this has to be agreed by the DSL, and a risk assessment must be carried out to manage any known risks.
Staff should never offer to transport pupils outside of their normal working duties, other than in an emergency or where not doing so would mean the child may be at risk. In these rare circumstances, the matter should be immediately recorded and reported to the DSL/Managing Director, preferably in advance.
Wherever possible and practicable it is advisable that transport is undertaken other than in private vehicles and with at least one adult additional to the driver acting as an escort.
Staff must make sure that their behaviour and all arrangements for transporting the child ensure vehicle, passenger and driver safety. This includes having proper and appropriate insurance for the type of vehicle being driven.
Connect expects all its staff to express any concerns they may have with regards to the conduct of any individual. All staff must feel safe and supported in order to express their concerns, and can do so without fear of victimisation or discrimination.
All concerns will be treated in confidence; however, there may be a need for the member of staff to give evidence e.g. if they have witnessed a crime or in regard to disciplinary procedures if this is the outcome.
Staff who raise concerns should be encouraged to identify themselves as part of their professional role and responsibility. However, anonymous allegations will be investigated as thoroughly as possible.
If staff raise a concern in good faith which is not confirmed by an investigation, no action will be taken. However, if a concern is raised maliciously, disciplinary action may be taken.
Please refer to sections C6 and C7 of this policy for detailed guidelines on how to report a concern or allegation.
Staff can call 0800 028 0285; the line is available from 8:00 AM to 8:00 PM, Monday to Friday.
C CHILD PROTECTION
C1. Overview and principles
Connect meets its child protection responsibilities by ensuring a full copy of this policy, and its updates, is given to every member of staff recruited at Connect.
Each member of staff is asked to sign a declaration to confirm that they have received and read the policy (and any updates), and are aware of the academy’s procedures that are in place to help them to understand and carry out their safeguarding roles and responsibilities. This includes regular face-to-face training and email updates.
All staff members are also given an electronic copy of this policy, and can read the hard copy of Keeping children safe in education, Part 1: Information for all school and college staff, September 2019, and a hard copy is kept in the Safeguarding folder in the Teachers’ room.
The Designated Safeguarding Lead (DSL)/Managing Director Monika Morgans, must be informed of any child protection issues in the first instance. Their contact details are available at the front of this document. The academy’s 24-hour emergency contact number will be given out on arrival.
Abuse can appear in many forms. Staff also need to be aware that abuse, neglect and safeguarding issues are rarely standalone events that can be covered by one definition or label. In most cases, multiple issues will overlap with one another.
Abuse is a form of maltreatment of a child. Somebody can abuse a child by inflicting harm or by failing to act to prevent harm.
Children can be abused by an adult or adults, or by another child or children. These abusers may or may not be known to them.
There are four broad categories of abuse:
A form of abuse which may involve hitting, shaking, throwing, poisoning, burning or scalding, drowning or otherwise causing physical harm to a child.
Physical harm may also be caused when a parent / guards fabricates the symptoms of, or deliberately induces, illness in a child (Munchhausen Syndrome by Proxy).
Signs to look for:
This is the persistent emotional maltreatment of a child such as to cause severe and adverse effects on the child’s emotional development.
Signs to look for:
This involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, or non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.
Signs to look for:
Please also see Child sexual exploitation in section C5. Safeguarding issues.
This is the persistent failure to meet a child’s basic physical and/or psychological needs, likely to result in the serious impairment of the child’s health or development. Neglect may occur during pregnancy as a result of maternal substance abuse. Once a child is born, neglect may involve a parent or carer failing to: provide adequate food, clothing and shelter (including exclusion from home or abandonment); protect a child from physical and emotional harm or danger; ensure adequate supervision (including the use of inadequate care-givers); or ensure access to appropriate medical care or treatment. It may also include neglect of, or unresponsiveness to, a child’s basic emotional needs.
Signs to look for:
All staff need to be aware of safeguarding issues, some of which are listed below. If a member of staff is made aware of any issue, either through disclosure by the victim, or another adult or child, then the staff must respond as per our reporting procedures.
A child missing from education is a potential indicator of abuse or neglect and such children are at risk of being victims of harm, exploitation or radicalisation. Staff should monitor attendance and error, and address when it is poor or irregular.
This is a form of sexual abuse where children are sexually exploited for money, power or status. In some cases, young people are persuaded or forced into exchanging sexual activity for money, drugs, gifts, affection or status.
Some of the following signs may be indicators of sexual exploitation:
So-called ‘honour-based’ violence (HBV) encompasses crimes which have been allegedly committed to protect or defend the honour of the family and/or the community, including Female Genital Mutilation (FGM), forced marriage, and practices such as breast ironing.
All forms of so called HBV are abuse (regardless of the motivation) and should be handled and escalated as such. If in any doubt, staff should speak to the DSL.
FGM mandatory reporting duty
FGM comprises all procedures involving partial or total removal of the external female genitalia or other injury to the female genital organs. It is a criminal act in the UK, and is a form of child abuse with long- lasting harmful consequences.
Staff have a statutory duty to report to the police where they discovered (either through discourse by the victim or visual evidence) that FGM appears to have been carried out on a girl under 18. Staff must personally report to the police cases where they discover that an act of FGM appears to have been carried out.
Failure to report such cases can result in disciplinary sanctions.
The duty does not apply in relation to at risk or suspected cases (i.e. where the member of staff does not discover that an act of FGM appears to have been carried out, either through disclosure by the victim or visual evidence) or in cases where the woman is 18 or over. In these cases, staff should follow local safeguarding procedures.
More information can be found here: https: //www.gov.uk/government/publications/mandatory- reporting-of-female-genital-mutilation-procedural-information
Forcing a person into a marriage is a crime in England and Wales. A forced marriage is one entered into without the full and free consent of one or both parties and where violence, threats or any other form of coercion is used to cause a person to enter into a marriage. Threats can be physical or emotional and psychological. A lack of full and free consent can be where a person does not consent or where they cannot consent (if they have learning disabilities, for example).
Nevertheless, some communities use religion and culture as a way to coerce a person into marriage. Schools and colleges can play an important role in safeguarding children from forced marriage. More information can be found here:
https://www.gov .uk/government/uploads/system/uploads/attachment_data/fi le/322307/ HMG_MULTI_AGENCY_PRACTICE_GUIDELINES_v1_180614_FINAL.pdf
The Forced Marriage Unit can also give advice and information: 020 7008 0151 or firstname.lastname@example.org
Other safeguarding issues can include:
For more information on any of these issues then please refer to the Keeping children safe in education, Part 1: Information for all school and college staff, September 2019, or please ask the DSL or DSS.
All staff should be aware that safeguarding issues can manifest themselves via peer-on-peer abuse. This is most likely to include, but may not be limited to, bullying (including cyberbullying), gender-based violence, sexual assaults and sexting.
It is likely when considering a safeguarding allegation against a pupil, some of the following features will be found.
Examples of safeguarding issues against involving peer-on-peer abuse could include:
It is important that all staff members know how to respond if a child decides to disclose to them that they are being abused.
All staff should be aware of the difference between ‘immediate danger or at risk of harm’ and a ‘concern’ and the process that follows.
An allegation is information which indicates that an adult may have:
An allegation could be made directly to the DSL or via another. Following an allegation, the steps to be taken are:
Occasionally, allegations may be made against students by others in the academy which are of a safeguarding nature. Following an allegation, the steps to be taken are:
8. The accused will also be appointed a DSS to help support them through what happens next.
9. If the allegation indicates a potential criminal offence has take place, the police should be contacted and parents informed (of both the student being complained about and the alleged victim).
10. It may be appropriate to exclude the student being complained about for a period of time according to the academy’s behaviour policy and procedures.
11. Where neither social services nor the police accept the complaint, a thorough investigation by the academy will take place using the academy’s usual disciplinary procedures.
12. In situations where the academy considers a safeguarding risk is present, a risk assessment will be prepared along with a preventative, supervision plan.
13. This plan will be monitored and reviewed after a sufficient amount of time.
1.The DSL is responsible for the training of all staff.
2.The Managing Director is responsible for ensuring that the training needs of the DSL and other staff members are met.
3. All staff who have access to under 18s must receive Basic Awareness (Level 1) Safeguarding training. This training is either delivered online or in-house.
4. The DSL must have Advanced Safeguarding for the Designated Lead (Level 3) training.
Training for all staff must begin before that they have contact with under 18s; training of staff usually takes place at the staff induction.
Early training must include:
All staff must receive safeguarding training at least annually.
The DSL/Managing Director must receive formal training every two years. In addition, their knowledge and skills should be updated, (for example via e-bulletins, meeting other designated safeguarding leads, or taking time to read and digest safeguarding developments), at regular intervals, but at least annually, to keep up with any developments relevant to their role.
All visitors to Connect on arrival at reception are required to read the Guidelines for visitors, which informs visitors that there are under 18s in the academy and gives clear expectations regarding suitable behaviour. Visitors are also required to wear a ‘visitor’ lanyard so they can be easily identified.
E SAFER RECRUITMENT
The academy pays due regard to its legal obligation in respect to the recruitment and selection of staff members and homestay providers and has recruitment procedures and practices which aim to deter, reject or identify people who might abuse children.
Recruitment materials for all job roles (including homestay providers) contain reference to the academy’s commitment to working with and safeguarding children. Recruitment materials will also inform applications that:
This information will be provided as part of the application pack but will be provided to all applicants before they attend an interview.
What did you do? What made it successful? How could you have done it better?
E5. Applicants with a current DBS
All volunteers and teacher trainees will not be left unsupervised when taking part in regulated activity at Connect.
F1. Use of risk assessments
1.A risk assessment must be carried out prior to any planned or organised activity that:
2.The full extent of the assessment will depend on the nature of the activity. A generic assessment will suffice for most areas, but specific assessments should be carried out for entry into locations where there are known hazards.
3.Trips and activities away from the academy are likely to represent one of the most serious health and safety concerns for children and young people. All external trips and activities require careful examination before the visit goes ahead. It is the responsibility of one of the DSS to ensure that a risk assessment is conducted before the event. Students will be informed of any risks before the trip or activity begins.
4.A risk assessment is provided for journeys to and from the academy. Students are given a map, address of the academy and the academy’s phone numbers (including the emergency phone number). Both the student and the homestay provider are informed on what precautions to take when travelling to and from the academy, This information is included in the information pack given to homestay students.
5.The social event coordinator must ensure that all social activities are also appropriate for the age, interests and abilities for under 18s.
6.Before a child is allowed to attend an off-site social activity, the coordinator must ensure that the academy has parental/guardian permission for the child to attend such activities. The coordinator must complete a risk assessment form when planning an activity.
7.If there is an activity that is planned that in any way is unsuitable for students under 18 (such as certain films, places) then this must be clearly stated and no under 18s to be allowed to attend under any circumstances.
8.Homestay providers complete an initial risk assessment form which is reviewed with them at the time of their house inspection by the housing officer. It must be updated on subsequent inspections or earlier if there are any changes to the building.
During their induction, students will be informed of the following:
For host families who take students under the age of 18, all family members over the age of 16 must, without exception, be DBS checked. This includes all visitors including grown-up children visiting from university.
When applying for a place at Connect, all applicants will be asked to complete a medical disclosure form giving details of any pre-existing medical conditions. Any disclosures must be brought to the attention of the DSL, the DOS/ADOS, and housing officer (if relevant).
The condition(s) must be discussed and decisions must be made regarding the safety and welfare of such a student whilst they may possibly be with us.
Points to consider are:
It is recommended that all relevant risk assessments (studying at academy, travel to and from the academy, homestay, social activities) be carried out for such students, and if they do come to study, all relevant parties (DSL, Managing Director, Director of Studies, homestay provider) are all made aware of the student’s condition.
All under 18 students are asked to read and sign to accept that they understand the under 18s code of conduct. These are additional and specific rules in addition to the general student code of conduct. These rules are included in the student handbook and are displayed on notice boards in every classroom, and in the student lounge.
Student code of conduct for under 18s
Connect only accepts students who are aged 16 and over, except during the summer Junior Programme. Students who are 16 or 17 attending adult classes will not receive a junior course level of supervision and will be in classes with students who are aged 18+. Students and their parents/guardians should consider this before any under-18-year-old enrols on this course.
If you are under 18 then you must follow some special rules and guidelines.
6. Know the law: It is illegal to buy cigarettes or tobacco if you are under 18. It is illegal to buy or drink alcohol, or for anyone else to buy alcohol for you if you are under 18.
7.Wear your lanyard: You must wear your lanyard at all times when at the academy.
Posters are displayed in each classroom to clearly show who students need to go to if they feel unhappy or unsafe.
If a disciplinary issues arises, then the usual academy disciplinary procedures for students will be followed. However, special care and sensitivity will be taken to ensure that there are no underlying safeguarding issues or causes of concern.
Fire safety information is displayed in all the classrooms and throughout the academy, and all students under 18 are shown the fire exits during their induction. Escape routes are clearly visible and students are informed of the fire drill process and shown where the fire drill meeting area is.
Regular fire drills are carried out and with the help of the DSL to make sure that all under 18 students know what to do. Teachers are also responsible for accompanying all under 18 students during a fire drill and a role call is completed at the meeting area. Fire drills are carried out at least twice a year.
All homestay providers are required to complete a fire risk assessment and have a current gas safety certificate. These documents are checked by the accommodation officer.
Before travelling to the UK, students and their parents are contacted by a member of the team at Connect to be informed that it is preferred that an airport transfer by Connect is arranged (all our transfers are done by a member of staff or by taxi drivers who are DBS checked). However, parents/guardians can give their written permission for alternative arrangements if required. Connect will provide appropriate guidance and support if necessary.
Students and parents will also be advised to visit the following website to ensure that they meet the UKBA requirements for travelling to the UK if under 18 (with or without an adult):
All students are given advice regarding the use of the internet, and are asked to sign an e-safety code of conduct on their arrival at the academy. More information about the rules and regulations can be found in the academy’s E-safety and Acceptable Use of Information and Communications Technology (ICT) Policy.
Homestay providers are asked to monitor under 18s use of the internet and digital technology at home and to report any concerns to the DSL/DSS at Connect.
Connect recognises its responsibilities under the Counter Terrorism and Security Act 2015 & 2019 to prevent people of all ages, including under 18s, being radicalised or drawn into terrorism. Prevent is about safeguarding people and communities from the threat of terrorism. Prevent is one of the four elements of CONTEST, the Government’s counter-terrorism strategy. It aims to stop people becoming terrorists or supporting terrorism. The school promotes a multicultural environment where respect for, and tolerance of, other people’s beliefs is required at all times. For more information about the academy’s policy and procedures, please refer to the academy’s Prevent policy and procedures.
The definition of a vulnerable adult is a ‘person aged 18 years or over who may be in need of community care services by reason of mental or other disability, age or illness and who is or may be unable to take care of himself or herself, or unable to protect him or herself against significant harm or exploitation’ (2008 Consultation ‘Who Decides?’ issued by the Lord Chancellor’s Department).
Connect is aware that disabled children or adults may be especially vulnerable to abuse, including because they may have an impaired capacity to resist or avoid abuse. They may have speech, language and communication needs which may make it difficult to tell others what is happening.
Although the academy is constantly on the lookout for vulnerable adults among the students, the academy rarely receives students who fall into this ‘official’ category; however, at Connect, all students are consider to be potentially vulnerable adults as they are all away from home and in a foreign country. The academy particularly looks out for those who have learning difficulties, special needs or physical disabilities. Others may be vulnerable for a whole range of reasons, and particularly if they have a very low level of English, if they are lacking confidence, if they find it difficult to integrate and make friends, or if they come from a troubled background at home.
Sometimes issues are flagged up by our agents before the students arrive. However, often it is a teacher who identifies these issues once a student is here. The teacher should report this immediately to the Director of Studies who informs the rest of the safeguarding team, and is then dealt with following the academy’s safeguarding practices.
Staff members have a paramount role to play in the early help process. Teachers and other members of staff are encouraged to keep an eye on the underage students in order to identify early any potential signs of abuse, discomfort or worry. If such signs are identified teachers and other members of staff need to report immediately to the DSL/Managing Director.
All staff members should be alert to the potential need for early help for a child who:
Connect currently does not accept students under the age of 16, except during the summer term and on closed group Junior Programmes, and is aware that the local social or children’s services must be informed at least six weeks in advance about all private fostering situations, i.e. when a child or young person under 16 years old (or 18 if they have a disability) will be looked after for 28 days or more by someone who is not a close relative, guardian or person with parental responsibility.
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