Privacy and Cookies Policy

Privacy and Cookies Policy

This Privacy Policy sets out how Connect English uses and protects any information that you give Connect English when you use this website. All our work is compliant with the General Data Protection Regulations (GDPR) and the Data Protection Act 1998. Connect English is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We will not sell your data.

Connect English may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 November 2019.

What we collect

We may collect the following information:

  • name, date of birth and job title
  • contact information including email address, and mobile numbers

the person to contact on your behalf in case of any emergency

any health condition which could be life-threatening, such as an allergy

a copy of your passport, and your arrival flights details

  • any relevant demographic information
  • although some of your personal information is optional, most is compulsory in order that we comply with UK equality and similar laws

Children under 16

The use of any of our products or services is possible only with the written permission of a parent or legal guardian. We use and collect information about a child only with parental permission, including the taking or use of photographs. We will immediately delete any information or image which has inadvertently been captured without such consent. We will ask for, and retain only for the duration of the course, medical information for the safety and good health of the child whilst in our care. No teacher will keep or use personal contact information for a child.

Why do we collect this information, what do we do with the information we gather?

We require this information to comply with UKVI requirements, to understand your educational needs and to provide you with a better service, in particular for the following reasons:

  • Internal record keeping, for your welfare and safety
  • We may use the information to improve our products and services, and to ensure you make good progress on our courses.
  • With your permission in advance, we may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. On enrolment, you will be asked to confirm that you are willing to be contacted for this propose. You may withdraw that permission at any time.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Be aware that this may not apply to any linked websites.

Links to other websites

Our website may contain links to other websites of potential interest to you as our customer. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to our using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us We will then no longer contact you. We will not sell, distribute or lease your personal information to third parties unless we have your advance permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time. If you would like a copy of the information held on you please write to Connect English, 26-28 Churchill Way, Cardiff, CF10 2DY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. In accordance with your rights under the provisions of the EU GDPR we will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

More About Cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to Connect English’s use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Connect English may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information.

Refusing Cookies

Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies may have a negative impact upon the usability of some websites.

If you have any further questions about our policies please contact us.